I connect the systems your teams already use so jobs, documents, and decisions reach the right people.

In the AgentWorks SingleOps integration, completing a field visit could leave the parent job's update timestamp unchanged. The CRM missed the change and kept prompting sales reps to follow up on jobs that were already done. The reconciliation service checked visit history and prior sync state to update the CRM and keep approved jobs from being reopened by a later sync. One documented rollout run synced 330 jobs cleanly.

A contractor's website and a manufacturer referral channel sent leads in different email formats. The parser normalized both into contacts inside the same CRM so source formatting stopped deciding whether a handoff succeeded. When a real manufacturer lead exposed an extraction bug, the fix was shipped to production and verified against both formats.

A ServiceMinder bridge filtered out existing customers, partner accounts, and previously forwarded records before pushing new prospects into the sales pipeline—preventing reps from treating active accounts like cold inquiries.

Built heuristic matching across historical jobs and property addresses to connect a new inquiry to the rep who handled the account before, while surfacing low-confidence matches for human review instead of guessing silently.

In a hosted Lightcone rehearsal, a technician logged maintenance evidence and returned to the release review. The unresolved equipment hold stayed pinned at the top until an authorized reviewer cleared it—keeping recording work and releasing an asset for service as distinct decisions.

Built a lightweight project check-in interface that captures a customer concern during active work and submits it directly into the CRM as a structured record tied to the account.

The office had a priced estimate PDF; the field crew needed the scope and job details without the pricing. I built a tool that takes a supported estimate PDF, redacts recognized prices, extracts the scope text, and lets the coordinator choose what to copy into the work order. The same pattern fits MEP submittal packages and commercial insurance submissions.

Ledger exports a record or operating period with its supporting decisions and signatures, generates a readable copy, and marks where protected material was withheld. An independent offline verifier checked a captured utility demonstration export across one record, six decisions, two signatures, and two attachments.

Using Lightcone OS, we moved 37 original research files and recorded briefings into a restricted review room, preserved the source artifacts, checked access on both pages and downloads, and verified the transfer through the production interface.

The Sonde Hunter publishing pipeline ingests three capture formats, deduplicates within each issue, preserves contributor attribution, and outputs both web and print editions.

When one field job appeared as several CRM opportunities, I built a review workflow that grouped 165 duplicate job-ID clusters from the local export so staff could compare the records and make the deletion decision safely.

An Estimate Rocket migration utility matched legacy lead rows against the active client master and staged 159 clean records for import—practical preparation work before bringing separate branch databases together.

Our FAA waiver research pipeline recovered six records omitted by shifting pagination and reconciled 2,258 source records into a single workbook that keeps confirmed facts, inferred relationships, and unresolved identities clearly separated.

In Ledger, a late correction updates the current operational view while retaining the original value, source, attribution, and already-issued proof—built for operations where post-closeout adjustments must remain explainable.

Lightcone's internal Cortex tool took dictated or pasted transcripts, proposed customer requests, decisions, and record updates, and let the operator select which changes to apply—cutting retyping after coordination meetings while keeping ownership clear.

AgentWorks shadow-tested AI-assisted lead qualification before live rollout and built explicit takeover logic that silenced automated replies the moment a rep joined the conversation.

Cold Hunts ingests multi-source telemetry into a live searchable recovery map. One documented November run processed 16,770 frames across 5,590 files so operators can query historical landings by location, date window, or serial number.

At Lightcone, we built scheduled AI briefings on top of our company knowledge store, saw that unprompted daily reports went unread, and retired the briefing automation while keeping the cited knowledge base active for real questions.